A few times this past week we ran into parts that are on our shelf but not in the manufacturer's online catalog for the year, make and model required by a customer. We salvaged some sales by cross-checking with other brands that we don't carry but have more up to date catalogs. Thank the Lord for the internet.
On the other end of the spectrum we find listings for a newer vehicle and then no warehouse shows them as a 'good' number. In one instance last week I went looking for a master cylinder and every fax I sent to the warehouses of the company that had a part number listed came with 'not a good number'. When things were quiet I went back to the catalog site to do a screen capture to send in and the number had disappeared.
